Terms of Service

These Terms govern your use of Apollo Digital’s website, digital marketing services, and practice-management platform (together, the “Services”). By accessing the Services or signing an engagement letter with us, you agree to these Terms.

1. Who we are

Apollo Digital is an Indian healthcare practice-growth business offering: (a) digital marketing services for healthcare practices (website, SEO, Google Ads, Meta Ads, analytics, strategy); and (b) a SaaS platform for clinic management (appointments, patient records, treatment plans, invoicing, communications).

2. Your account

The platform is invite-only. Accounts are created by us after a demo call. Login is through a one-time password sent to your registered mobile number. You are responsible for keeping the registered mobile secure and for activity under your account.

3. Fees

• Marketing services are billed monthly under a separate engagement letter or statement of work, which specifies scope, fees, and ad-budget handling. Unless stated otherwise, fees are exclusive of GST and third-party ad spend.
• Platform access is currently provided at no cost to onboarded clinics. We reserve the right to introduce paid tiers in future, with at least 30 days’ notice.

4. Your content and data

Your clinic retains ownership of all data you enter into the platform — clinic details, patient records, treatment plans, invoices, communications, and files. You grant us a limited licence to process that data solely to provide the Services. Patient-data handling is governed by our Privacy Policy; your clinic is the Data Fiduciary and we act as a Data Processor.

5. Your responsibilities

• Obtain any patient consents your local regulations require before entering personal health information into the platform.
• Use the Services lawfully and not to harass, defame, spam, or infringe third-party rights.
• Keep your account credentials and registered mobile number secure. Notify us immediately of unauthorised access.
• Pay invoices issued under your marketing engagement letter in accordance with the agreed schedule.

6. Our commitments

• Best-effort availability. We aim for high availability of the platform but do not guarantee uninterrupted service. Scheduled maintenance is announced in advance where practical.
• Security. We apply reasonable security practices (encryption in transit, access control, rotation of secrets) and follow our Privacy Policy.
• Reporting. For marketing engagements, we provide monthly reports tied to the metrics agreed in your engagement letter.

7. Prohibited use

You agree not to:

• Reverse-engineer, decompile, or attempt to extract source code from the platform.
• Use the Services to send unsolicited bulk messages or content that violates applicable regulations (DLT rules, TRAI, etc.).
• Upload malicious code, attempt to circumvent access controls, or interfere with the operation of the Services.
• Misrepresent a clinic you do not own or operate.

8. Intellectual property

Apollo Digital, our logo, the platform’s code, design, and copy are our intellectual property and remain ours. Your clinic’s brand, logo, website content, and patient records remain yours. Where we produce creative assets (ad copy, landing pages, graphics) under a marketing engagement, ownership transfers to you on full payment unless the engagement letter states otherwise.

9. Termination

• Marketing services. Either party may terminate with 30 days’ written notice after the initial term specified in the engagement letter.
• Platform access. You may stop using the platform at any time. We may suspend or terminate accounts that materially breach these Terms, or that show no activity for 12+ consecutive months.
• On termination. Your data is made available for export for 30 days, then deleted from active systems per our retention schedule.

10. Disclaimers

The Services are provided “as is”. We make no warranty that the Services will achieve specific patient-acquisition or revenue outcomes. Marketing outcomes depend on factors outside our control (platform policies, competitor activity, market conditions).

11. Limitation of liability

To the extent permitted by law, our aggregate liability arising out of or in connection with the Services is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, or for loss of profits, data, or goodwill.

12. Confidentiality

Each party will keep the other’s non-public information confidential and use it only to perform under these Terms. This obligation survives termination for 3 years.

13. Changes

We may update these Terms from time to time. Material changes will be communicated via email to registered clients at least 15 days before taking effect. Continued use of the Services after the effective date constitutes acceptance.

14. Governing law & jurisdiction

These Terms are governed by the laws of India. Courts at New Delhi have exclusive jurisdiction over disputes, subject to mandatory provisions of applicable law.

15. Contact

For questions about these Terms, email [email protected] or call +91 78274 70707.